Hard working and reliable with almost 3 years’ experience working an entry level information assurance position and over 5 years’ help desk experience. Used to working in a fast pace, multi project environment that required critical thinking and problem solving skills. Driven to learn and adaptable to rapidly changing environments.

 

·               Batch scripting ·               Root cause analysis

·               Scan data evaluation ·               IAVA and STIG remediation

·               Customer service focused ·               5 Years of Windows 7 support

CORE COMPETENCIES

TECHNOLOGY SUMMARY

·   Security Technologies: Retina Network Security Scanner; Nessus; CAC\PKI Digital Certificates.

·   Platforms: Windows XP, Vista, 7, 8, 2003, 2008, LANs, WANs, VPNs, Routers, Firewalls, TCP/IP

·   Software: Microsoft Office Suite (2003, 2007, 2013); BMC Remedy

WORK EXPERIENCE

VECTRUS - Madison AL

System Administrator II - March 2015 - April 2015

·   Responded to user web tickets regarding computer software or hardware problems.

EMCO TECHNOLOGIES - Madison AL

Vulnerability Management Support Analyst - May 2012 - March 2015

·   Analyzed, evaluated and prioritized DISA high risk vulnerabilities from Retina and ACAS scan data.

·   Helped maintain the virtual machines in our test environment.

·   Created custom IAVA and STIG remediation scripts for workstations.

·   Helped create and update a remediation scriptwriting program called iPatch and a SCCM client repair program called the HD tool.

·   Created documentation on how to test and evaluate remediation scripts.

·   Took on additional responsibilities by coordinating the team’s remediation efforts during a Command Cyber Readiness Inspection.

EMCO TECHNOLOGIES - Madison AL

ACEIT Help Desk Analyst - June 2008 - May 2012

·   Provided fast and friendly first call resolution in a fast pace work environment.

·   Awarded several quarterly perfect attendance awards.

·   Achieved a perfect score on many call evaluations.

·   Coordinated repairs of computer systems, printers and cell phones with local personnel and outside vendors.

·   Assisted customers with Blackberry email setups.

·   Created BMC Remedy tickets with concise documentation of unresolved issues for local technicians to address.

EMCO TECHNOLOGIES - Madison AL

ODIN Help Desk Analyst - December 2006 - June 2008

·   Gathered detailed information on outages and contact appropriate service providers.

·   Ensured proper hand off of mission critical events and VIP users.

·   Provided remote administration of computers and active directory accounts.

 EDUCATION and certifications

·   Associate’s in Network Engineering - Virginia College of Huntsville AL. December 2006

·   Active Secret Clearance

·   CompTIA Security + CE

·   MCP Microsoft Certified Professional